The lawyer named a way to refund money for an order that was not delivered by courier

If the courier did not reach the customer and left with the order, the buyer has the right to demand either a refund or a postponement of delivery to another time. Vyacheslav Pechnikov, lawyer, president of the Moscow Law Corporation, member of the Moscow Lawyers Club and member of the Moscow English Club, told about this on August 17.

"According to paragraph 20 of the Decree of the Government of the Russian Federation dated December 31, 2020 No. 2463, the seller is obliged to agree on a new delivery date at the first unsuccessful attempt. Thus, the buyer has the right to demand compensation or postponement of delivery to another time, referring to this norm," he explained in an interview with Gazeta.Ru».

In delivery applications, user agreements often stipulate that if the buyer has not accepted the goods (for example, has not answered the courier's call), compensation is not provided. However, according to the lawyer, this is illegal.

At the same time, as the expert noted, if the service is to blame, the money is refunded, and companies often offer a discount on the next order.

Send to the door: what risks for customers courier delivery hides

Data leaks in services lead to unpleasant incidents

Dmitry Nosov, Associate professor of the Department of Civil Law at O.E. Kutafin University, said on June 10 that Russian tourists can demand compensation for moral damage from a tour operator if they are poisoned by food at the hotel. To do this, it is necessary to collect evidence confirming the causal relationship between poisoning and poor-quality food. The tour operator is responsible for the actions of the hotel, therefore, the claim for compensation for moral damage must be presented to him.