Experts spoke about the impact of hacker attacks on bank customers

The majority of Russians (86%) have never experienced the consequences of hacker attacks on banks, a VTB survey conducted as part of the analytical review "Security in the Bank of the Future" showed.

Another 14% of respondents admitted that they had been victims of hackers. Half of them reported that they had lost money due to such attacks, either because they could not use their funds in the bank on time, or because the attackers gained access to their bank accounts. However, the majority — 70% — were able to return the funds in full or in part.

84% of the respondents noted that their personal accounts on the banks' website or in mobile applications had never been hacked. The study participants also answered the question of whether they had become victims of fraudsters in general — when their funds were fraudulently stolen. About 6% of Russians succumbed to the tricks of the attackers and transferred their money to them.

Despite these cases, Russians do not believe that only banks are responsible for hacker attacks. More than half of the respondents (57%) believe that each case should be considered separately. One in five Russians (20%) is convinced that it is impossible to close absolutely all vulnerabilities in the banking infrastructure.

Dmitry Revyakin, Vice President of VTB and Head of the Corporate Interests Protection Department of the Security Department, stressed that fraudsters try to exploit the vulnerabilities of credit institutions, but in all cases the damage is caused only to the bank, not to its customers.

Vadim Kulik, Deputy President and Chairman of the VTB Management Board, warned that "technology development, on the one hand, will make banking services more personalized and convenient, but on the other hand, it will lead to new security challenges." "Both banks and customers should be prepared for these challenges. We have already found ourselves in a situation in which the loss of a user's "key to one door" is fraught with the loss of "keys to all doors". Users will need to be even more vigilant in protecting their personal and financial data," he said.

The survey was conducted in December 2025. It was attended by 1.5 thousand respondents aged 18-65 years, living in cities with a population of over 100 thousand people.

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