It's bad without heat: how to find out when the heating in the house will be turned on

In Moscow, the heating season began on September 24. The next day, the authorities announced that 75% of residential buildings had been supplied with heat. However, some Muscovites still complain about cold batteries. We tell you where to find out when the heating will be turned on in your house.

Where can I find out when the heating will be turned on in Moscow at a specific address?

Usually, heat is supplied to apartments within a few days from the beginning of the heating season. It started in Moscow on September 24, the mayor of the capital Sergey Sobyanin reported earlier. First, heat is supplied to social facilities: kindergartens, schools and hospitals, and then to residential premises.

If the heating season started five or more days ago, but the batteries in your house are still cold, you can get help by contacting the following contacts:

— Contact the management company, contacts can be found on the portal mos.ru or "GIS Housing and communal services":

— Call the Unified Control Room at +7 495 539-53-53

— Via the hotline of the Moscow citywide contact center at +7 800 100-23-29. The virtual assistant accepts some of the requests.

Where to complain if the heating is not turned on

The heating could not be supplied due to malfunctions. However, Pyotr Biryukov, Deputy Mayor of Moscow for Housing and Communal Services and Landscaping, announced on Monday, September 29, that specialists had switched the heat supply systems to winter operation "in accordance with schedules."

If there is no heat or the temperature is not high enough, you can complain and submit an application:

— Hotline number: +7 800 100-23-29. If the heating has not appeared due to problems in the apartment, they will help you apply to the unified dispatch center for their elimination.

— On the "Master's Call" service on mos.ru Complaints are accepted online 24/7. According to the resource, 79% of applications are completed on the day of application, and the average assessment of the quality of work is 4.83 points out of 5 points. If emergency or scheduled work is already underway at your address, you will be notified when applying.

— Through the Gosuslugi Moskvy mobile application.

— On the MOEC consumer hotline: +7 495 539-59-59.

Earlier, the Moscow City Management Complex announced that preparations for the new heating season were underway from May to September. All work was completed by September 1. In total, more than 74 thousand facilities have been prepared, including over 34 thousand residential buildings. In particular, the specialists conducted hydraulic and temperature tests of heating networks, which allowed "to identify damaged areas in advance and repair them, this will ensure reliable heat supply to consumers during the cold season."

What should be the temperature in the apartment during the heating season?

According to the standards, the temperature in a residential building should be at least 18 degrees.

It is recommended to measure the temperature as follows:

1. Close all windows and doors in the room.

2. Keep the thermometer at a height of one meter from the floor.

3. Measure the temperature in the center of the largest room in the apartment, taking into account that the nearest heater and the outer wall are at least 0.5 meters away.

When the heating is turned on in Moscow

In the capital, heat is provided if the average daily temperature for five days is below +8 degrees, and according to the weather forecast it will decrease. This is regulated by an order of the Moscow Government.

Last year, the batteries were switched on from October 7, in 2023 — from October 3, in 2022 - from September 18, and in 2021 — from September 13.