We have a cancellation: Aeroflot cancelled more than 40 flights due to a malfunction

A large-scale failure occurred in the Aeroflot system on Monday morning, July 28. As a result, the departure of more than 40 flights was canceled, the official reason for the failure has not yet been named. The company has already apologized to the passengers. For more information, see the Izvestia article.

Aeroflot cancelled some flights due to information system failure: What happened on July 28th

Aeroflot announced that it would be forced to change the flight schedule due to a failure of information systems and apologized to passengers for the inconvenience.

In total, according to the airline's press service, more than 40 flights were canceled both in Russia and from Minsk to Moscow. Flights from Moscow to Yekaterinburg, Astrakhan, Kaliningrad, Mineralnye Vody, Makhachkala, Stavropol, Sochi and back are among the cancelled flights. 15 flights from St. Petersburg were also canceled or delayed.

Passengers of cancelled flights will be able to refund their tickets or re-book their flight within the next 10 days. This will need to be done at the place of purchase of the ticket, while the ticket offices at the airport temporarily do not make refunds and do not reissue tickets, Aeroflot clarified.

The company is working to minimize the risks of fulfilling the flight plan and restore the services to normal operation as soon as possible.

Last week, thousands of people gathered in Sheremetyevo's waiting rooms due to massive flight delays. Some had to wait more than a day for their departure. The airport staff provided everyone with meals and martinis for rest, and some passengers were accommodated in hotels.

What payments are due for delayed domestic flights?

A passenger can receive compensation if the flight is postponed due to the fault of the airline, for example, due to a malfunction of the aircraft. If the plane was delayed due to bad weather or a threat to the life and health of passengers during flights, then it will not be possible to collect a fine from the airline.

According to the Air Code of the Russian Federation, for each hour of delay, the carrier must pay the passenger compensation in 100 rubles. However, the amount cannot exceed 50% of the freight charge. The same payment is provided for delayed baggage delivery. Until April 1, 2024, compensation was paid in 25 rubles for each hour.

In addition, a person may require the carrier to reimburse losses incurred due to flight delays. "The claim can, for example, include losses related to being late for a connecting flight or a cruise ship, missing a paid dinner at the hotel, a concert for which a ticket was purchased, or due to a reduction in the length of stay at the hotel," he explained. TourDom.ru Founder of the Persona Grata law agency Georgy Mokhov.

To receive payments, the passenger must send a claim to the carrier's address. This can be done through a form on the website, by paper or by e-mail. The document templates must be posted on the airline's website. When requesting compensation for losses, carriers usually request original receipts, receipts, and tickets. The claim is considered within 30 days. If no response has been received or the company has refused to pay, the tourist can sue the carrier within three years from the date of the flight delay.

Lawyers confirm that many airlines pay compensation at the claim stage. However, some carriers refuse to pay, even if they are really to blame for the flight delay. The airlines hope that the passenger will not go to court, Pravo explained to the resource.<url>" lawyer of the A2 Law Office Dmitry Kulikov.

To increase the chances of compensation, experts recommend specifying as much information as possible in the claim: contact details, ticket purchase dates, flight number, dates and time of departure (scheduled and actual), amount to be compensated, account details. It is also important to attach to the claim a ticket with a note about the flight delay, boarding passes with the time of departure and arrival of the flight, and documents confirming additional expenses.

According to the Law on Consumer Protection, passengers are also entitled to receive 3% of the ticket price for each hour of flight delay.

It is important to remember that if the flight is postponed for any reason, including due to circumstances beyond the control of the airline, the passenger can cancel the flight and refund the full cost of the ticket, even if it is non-refundable. In this case, some airlines allow you to exchange your ticket for another flight.